Privacy Policy

Privacy Policy

This Privacy Policy describes how Radica ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website (the "Site").

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with the Site.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [and payment processor details]), email address, and phone number.

We refer to this automatically-collected information as "Device Information" and this order-related information as "Order Information," and together as "Personal Information."

2. How We Use Your Personal Information

We use the Order Information to:

  • Fulfill orders placed through the Site (including processing payment, arranging shipping, and providing invoices/order confirmations)
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services, where this is in line with your preferences

We use the Device Information to help us screen for potential risk and fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site).

3. Cookies

Cookies are small data files placed on your device that allow us to remember details of your visit. We use cookies to operate and improve the Site, remember your preferences, and understand how visitors use the Site.

[Insert specific cookie/tracking tools used, e.g. Google Analytics, Meta Pixel, TikTok Pixel, Shopify's own analytics.]

You can set your browser to refuse cookies or alert you when cookies are being sent, though some parts of the Site may not function properly without them.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example:

  • We use Shopify to power our online store — read more about how Shopify uses your information at shopify.com/legal/privacy.
  • We use [payment processor(s), e.g. Shopify Payments, PayPal] to process payments securely.
  • We may use third-party services for marketing, advertising, and analytics (e.g. Google Analytics, Meta/Facebook advertising). [Confirm and list which you use.]
  • We share order information with shipping carriers to fulfill and deliver your order.

We do not sell your Personal Information to third parties for their own marketing purposes.

5. Data Retention

We retain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise any of these rights, contact us at support@shopradica.com.

If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted, under the General Data Protection Regulation (GDPR).

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion.

7. Children's Privacy

The Site is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

8. Data Security

We take reasonable measures to protect your personal information, but no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@shopradica.com.