Refunds & Returns Policy
We want you to feel confident trying our products. Here's how our guarantee and return process works.
90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee from the date of purchase. If you're not satisfied with your purchase, contact us within 90 days at support@shopradica.com and we'll review your case.
Return Eligibility
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The request must be made within 90 days of the purchase date.
- Proof of purchase (order number or receipt) is required.
Items that have been opened, used, or are not in their original condition may not be eligible for a refund. If you believe your situation should be considered outside these terms, contact us — we review requests on a case-by-case basis.
How to Request a Return or Refund
- Email support@shopradica.com with your order number and the reason for your return.
- We'll confirm your eligibility and provide next steps, including a return address if applicable.
- Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund.
Refunds
If approved, your refund will be processed to your original payment method. Please allow a few business days for your bank or card provider to reflect the refund, depending on their own processing times.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within a reasonable time of delivery at support@shopradica.com with your order number and a photo of the issue, and we'll make it right.
Questions?
If you have any questions about our refund or return policy, reach out to us at support@shopradica.com.